Warranty Policy

Thank you for choosing Biysber! We are committed to delivering high-quality products and exceptional customer service. This warranty policy outlines the terms and conditions of our product warranty coverage.

1. Warranty Period

  • Biysber offers a 12-month product replacement warranty from the date of purchase.

  • Free Warranty Extension: Biysber members can extend the warranty to 18 months by signing up for our updates.

📌 If you purchase from other platforms, please refer to the warranty policy of the respective seller.

2. Warranty Coverage

To qualify for warranty service, you must provide:
✔ A valid order number from the Biysber official store
✔ A sales invoice or order confirmation email showing product description, price, and purchase channel

📌 The warranty is valid only in the country of purchase and is void if the product is shipped to another country.

3. Warranty Exclusions

This warranty does not cover issues caused by:
❌ Improper use or incorrect installation
❌ Natural disasters (e.g., lightning, floods, earthquakes)
❌ Accidents, misuse, or negligence
❌ Commercial or non-personal use
❌ Unauthorized modifications or repairs
❌ Use with an incorrect power supply
❌ Damage resulting from third-party repairs

4. How to Claim Warranty

If you experience an issue covered by the warranty, contact our customer support at:
Email: Biysber@hotmail.com

Please provide:
📌 Order ID – Found in your order history
📌 Model Number – Found on the product packaging or manual
📌 Issue Description – Detailed explanation with supporting photos or videos

📌 Biysber may require the defective item to be returned for quality inspection before issuing a replacement.

5. Warranty Process

Once we receive your claim, our team will review and verify the issue. If covered, we will arrange a replacement or repair as necessary.

6. Resolution Timeframe

We strive to resolve warranty claims quickly. The time required depends on the complexity of the issue. You will receive updates throughout the process.

7. Additional Services

Requests outside warranty coverage may incur additional charges. We will provide a cost estimate before proceeding with non-warranty repairs or services.

8. Commitment to Customer Satisfaction

At Biysber, we value your trust and satisfaction. Our warranty ensures you receive reliable products and excellent support.

For any questions, contact us at:
Email: Biysber@hotmail.com

📌 Biysber – Quality You Can Trust